Refund & Cancellation Policy
1.Subscription Billing
CHIEFMATE subscriptions are billed on a recurring monthly basis and renew automatically until you cancel. Each charge pays for the upcoming month of access.
2.Cancellation
- You can cancel any time from your account (Manage billing).
- Cancellation stops all future charges.
- Your access continues until the end of the current paid month. It is not cut off early.
3.Refunds
Because you can cancel at any time to prevent future billing, payments for the current billing period are generally non-refundable, except where required by law. We do not provide prorated refunds for partial months or for time you didn't use.
That said, if you were charged in error, experienced a genuine technical problem that prevented you from using the Service, or have another reasonable concern, contact us within 14 days of the charge and we'll review it in good faith. Refunds are granted at our discretion on a case-by-case basis.
4.Failed Payments
If a renewal payment fails, we may retry and may suspend access until payment succeeds. Your data is retained during a reasonable grace period so you can resume without losing anything.
5.Price Changes
If we change subscription pricing, we'll give reasonable advance notice. Changes apply to your next billing cycle, and you may cancel before then if you don't wish to continue.
6.How to Request a Refund or Get Help
Email support@stemmaritimesystems.com from your account email address with your request and we'll respond promptly.