CHIEFMATE subscriptions are billed on a recurring monthly basis and renew automatically until you cancel. Each charge pays for the upcoming month of access.
Because you can cancel at any time to prevent future billing, payments for the current billing period are generally non-refundable, except where required by law. We do not provide prorated refunds for partial months or for time you didn't use.
That said, if you were charged in error, experienced a genuine technical problem that prevented you from using the Service, or have another reasonable concern, contact us within 14 days of the charge and we'll review it in good faith — refunds are granted at our discretion on a case-by-case basis.
If a renewal payment fails, we may retry and may suspend access until payment succeeds. Your data is retained during a reasonable grace period so you can resume without losing anything.
If we change subscription pricing, we'll give reasonable advance notice. Changes apply to your next billing cycle, and you may cancel before then if you don't wish to continue.
Email support@stemmaritimesystems.com from your account email address with your request and we'll respond promptly.